All our sales are final (obviously, because you are going to LOVE your order!) unless there was an error on our part. Every piece is totally original and unique, there are no duplicates in our trim/fabric combinations so exact exchanges are not possible. All items are specifically made for you so at this time, we cannot offer refunds.
That being said, if you are not happy with your order for any reason, please contact us (email@example.com) and we will work with you to make sure you are completely satisfied! Happy customers are our goal!